Terms & Conditions

1. Acceptance of Terms

Welcome to Karina Gentle Monster ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website karinagentlemonster.com and the purchase of our premium eyewear products.

By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these terms, you may not use our services.

2. Product Information and Availability

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

3. Pricing and Payment

Pricing

All prices are listed in USD and are subject to change without notice. We reserve the right to modify prices at any time, but price changes will not affect orders already confirmed.

Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay (where available)
• Google Pay (where available)

Payment Security

All payment information is encrypted and processed securely through our payment processors. We do not store your credit card information on our servers.

4. Order Processing and Fulfillment

Order Confirmation

Once you place an order, you will receive an email confirmation. This confirmation does not guarantee acceptance of your order - it simply confirms we have received your order details.

Order Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be extended.

Order Modifications

Orders can only be modified or cancelled within 2 hours of placement. Please contact us immediately if you need to make changes.

5. Shipping and Delivery

Shipping Methods

We offer various shipping options including standard, expedited, and overnight delivery (where available).

Shipping Responsibilities

Once your order is shipped, risk of loss and title passes to you. We are not responsible for packages lost or stolen after delivery confirmation.

International Shipping

International customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

6. Returns and Exchanges

Please refer to our detailed Refund & Returns Policy for complete information about returns, exchanges, and refunds.

7. Product Warranties

Manufacturing Defects

We warrant our products against manufacturing defects for 1 year from the date of purchase. This warranty does not cover:

• Normal wear and tear
• Damage from misuse or accidents
• Scratches on lenses
• Damage from unauthorized repairs

Prescription Lenses

Prescription accuracy is guaranteed. If there's an error in your prescription lenses due to our processing, we will remake them at no charge within 30 days.

8. User Accounts

Account Creation

Creating an account is optional but provides benefits such as order tracking, saved addresses, and purchase history.

Account Security

You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Karina Gentle Monster and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Limitation of Liability

To the maximum extent permitted by law, Karina Gentle Monster shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.

Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or supply chain disruptions.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Any disputes arising under these Terms shall be resolved in the courts of New York County, New York.

14. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

16. Contact Information

If you have any questions about these Terms, please contact us:

• Email: [email protected]
• Address: 1245 Madison Avenue, New York, NY 10128
• Phone: Available during business hours listed in footer