Shipping Information

Shipping Methods & Delivery Times

We offer multiple shipping options to ensure your premium Gentle Monster eyewear reaches you safely and on time.

Shipping Method	Delivery Time	Cost
Standard Shipping	5-7 business days	$9.99
Express Shipping	2-3 business days	$19.99
Next Day Delivery	1 business day	$34.99
Free Standard Shipping	5-7 business days	Free on orders $150+

Processing Time

All orders are processed within 1-2 business days. Orders placed before 2:00 PM EST on weekdays will typically be processed the same day.

What happens after you place an order:

• Order Confirmation: You'll receive an email confirmation immediately after placing your order
• Processing: Our team carefully prepares and packages your eyewear (1-2 business days)
• Shipping Notification: You'll receive a tracking number once your order ships
• Delivery: Your package arrives safely at your specified address

Shipping Locations

Domestic Shipping (United States)

We currently ship to all 50 states, including Alaska and Hawaii. Additional shipping charges may apply for Alaska, Hawaii, and US territories.

International Shipping

International shipping is available to select countries. International shipping rates start at $29.99 and delivery times range from 7-21 business days depending on destination.

Supported International Destinations:

• Canada
• United Kingdom
• European Union countries
• Australia
• Japan
• South Korea

Packaging & Protection

Your premium Gentle Monster eyewear deserves the best protection during shipping:

• Protective Case: Each pair comes in an authentic Gentle Monster case
• Secure Packaging: Cushioned shipping boxes with protective padding
• Eco-Friendly Materials: We use recyclable and biodegradable packaging materials when possible
• Discreet Shipping: No external branding on shipping boxes for privacy

Order Tracking

Stay updated on your order's journey:

• Track your package using the tracking number provided in your shipping confirmation email
• Monitor delivery status through our website or the carrier's tracking portal
• Receive email updates for key delivery milestones
• Get delivery confirmation once your package arrives

Delivery Issues

If your package is marked as delivered but you haven't received it:

• Check with neighbors or building management
• Look for the package in secure areas around your property
• Contact the shipping carrier directly
• Reach out to our customer service team for assistance

Special Shipping Circumstances

Holiday Shipping

During peak holiday seasons, please allow additional processing and shipping time. We recommend placing orders at least 7 days before your needed delivery date.

Address Changes

Address changes can only be made within 2 hours of placing your order. After this time, we cannot modify shipping addresses as packages may already be in transit.

P.O. Boxes & Military Addresses

We ship to P.O. Boxes via USPS only. Military APO/FPO addresses are supported with standard shipping rates.